Czech or Slovak – After sales support coordinator

Εταιρεία

Περιγραφή

We are looking for professionals that have excellent communicational skills and speak Czech or Slovak language in a native level, to act as the first point of contact for the after sales support. All customer interaction is done via phone, email, and web and warranted by customer response time commitments established by our client.

Responsibilities include:
• Answer inbound calls and customer queries on a polite and timely manner.
• Prioritize and escalate customer requests and problems with products.
• Resolve issues by investigating errors.
• Diagnose and solve complex software, hardware and networking issues
• Create technical action plans for analyzing and resolving customer issues.
• Assigned projects including; documentation review, Beta product participation, product demos, and presenting technical forums.
• Create clear and concise documentation in the form of case management notes and technical tips.
• Provide technical assistance to internal and external customers and partners
• Utilize case management tools and provide case monitoring, status updates, documentation and notifications to customers
• Participate and provide feedback to product design and technical reviews relating to new features and enhancements
• Document all customer interactions and resolutions in the existing case management and knowledge based systems
• Use available support tools to diagnose and resolve product and technical issues

Ask yourself:

• Do I enjoy troubleshooting ?
• Would I like being assisted by somenone like myself?
• Do I enjoy technology and follow the evolution?

What we need from you:
• Native in the Czech or Slovak language
• Fluency in English
• Strong technical troubleshooting methodologies
• Ability and willingness to learn technologies quickly and proficiently
• Problem solving skills

What you will earn:
• 1200 Gross Salary
• Monthly Bonus
• Special discounts and offers
• Private Health Insurance

Τόπος Εργασίας:

grecia

Διαθεσιμότητα:

Τύπος θέσης εργασίας:

Δημοσιεύτηκε:

25/10/2017

Κωδικός Εργασίας:

200061

Προβολές:

777

Όνομα Υποκαταστήματος:

 
 

Czech or Slovak – After sales support coordinator

grecia
25/10/2017
200061
777

Εταιρεία

Περιγραφή

We are looking for professionals that have excellent communicational skills and speak Czech or Slovak language in a native level, to act as the first point of contact for the after sales support. All customer interaction is done via phone, email, and web and warranted by customer response time commitments established by our client.

Responsibilities include:
• Answer inbound calls and customer queries on a polite and timely manner.
• Prioritize and escalate customer requests and problems with products.
• Resolve issues by investigating errors.
• Diagnose and solve complex software, hardware and networking issues
• Create technical action plans for analyzing and resolving customer issues.
• Assigned projects including; documentation review, Beta product participation, product demos, and presenting technical forums.
• Create clear and concise documentation in the form of case management notes and technical tips.
• Provide technical assistance to internal and external customers and partners
• Utilize case management tools and provide case monitoring, status updates, documentation and notifications to customers
• Participate and provide feedback to product design and technical reviews relating to new features and enhancements
• Document all customer interactions and resolutions in the existing case management and knowledge based systems
• Use available support tools to diagnose and resolve product and technical issues

Ask yourself:

• Do I enjoy troubleshooting ?
• Would I like being assisted by somenone like myself?
• Do I enjoy technology and follow the evolution?

What we need from you:
• Native in the Czech or Slovak language
• Fluency in English
• Strong technical troubleshooting methodologies
• Ability and willingness to learn technologies quickly and proficiently
• Problem solving skills

What you will earn:
• 1200 Gross Salary
• Monthly Bonus
• Special discounts and offers
• Private Health Insurance